RETURNS with Our 14-Day Money-Back Guarantee
We hope you’ll love your purchase from AB Building Products, but if you need to return an item, our goal is to make the process as easy as possible with our 14-day money-back guarantee.
If you’re not satisfied with an item, please contact us within 14 days of receipt for an exchange or refund. Please note that items purchased at a discounted or sale price are eligible for exchange only.
Return Conditions:
- Original Packaging: Goods should be returned in their original packaging with sufficient protection to ensure they arrive in good condition.
- Unwanted Items: Unused items ordered but not needed may be returned within 14 days. Once used, items cannot be accepted for return, as they are no longer in resalable condition.
- Non-refundable Delivery Charges: Delivery charges are non-refundable for unwanted items unless the return is due to our error. In such cases, we will arrange and cover the return shipping cost.
- Restocking Fee: A restocking fee of up to 20% may apply if items are not returned in 100% resalable condition or if parts are missing.
- Return Shipping: Return shipping for unwanted items is at your own cost and risk. We recommend using a reputable courier with insurance coverage.
Your Responsibility
You are legally obligated to take reasonable care of items while they are in your possession. Failure to do so may result in a compensation claim. This applies to all returned goods.
Our returns policy does not affect your statutory rights.
All items must be returned in their original, unused, and undamaged condition. We are unable to accept returns for items that are used or damaged.
If you have any questions about our returns policy, please don’t hesitate to contact us.